FAQ

Is it safe to share the WB API key?

The key is stored encrypted. Actions are limited to the access categories selected for the key in WB.

Why are my ads not showing?

Possible reasons: the product has zero stock, the campaign is paused, or there is no budget.

Where does the budget of a finished campaign go, and how fast?

The remaining budget returns to the WB ad account balance. The refund takes up to a day.

Why are campaign statistics empty?

WB statistics arrive with a delay: the first numbers within an hour, the full picture the next day.

What does the autobidder's Test mode do?

It calculates and records decisions but does not change bids in WB.

What is manual reply approval?

A mode where AI replies are not sent immediately. They go to the moderation queue, where you can edit the text, approve and send it, or reject it.

How do I exclude a word from optimization?

If a word should always be excluded, add it to the banned words. If the optimizer must never exclude it, add it to the protected words.

How is the website different from the bot?

There is one account — the website one. All functionality is on the website. The bot is an extra channel for managing the store and receiving auto-reports.

What should I do if the WB API key has expired?

Replace the key in the settings: Settings → API keys.

How do I upload product costs in bulk?

Upload a CSV file with the "article number" and "product cost" columns in the Product Costs section.

Why might an advertised product get no impressions?

WB does not advertise products with zero stock. No budget is spent in that case.

Where can I see the autobidder's decisions?

The decision history is shown on the campaign detail page.

How do I link Telegram?

Open the settings and link Telegram with the code in the "Telegram bot" card.