Wildberries offer agreement 2026: seller terms and what changed

Wildberries offer terms for sellers in 2026 in short: payouts 14 days after the report plus up to 7 working days, term changes with 45 days' notice on 18 items, an hourly penalty for a late FBS order since 31 August, three forms of blocking under clause 9.11 since 1 September, goods held for a debt under section 20. The navigator below shows the clause for your situation.

The Wildberries offer agreement is the only contract between you and the platform: no signature, no paper, accepted by paying the licence fee at registration and changed unilaterally. Reviews in search results retell WB's news about yet another revision and almost never open the document itself. We opened it: we downloaded the revision in force from 1 September 2026, all 100 pages, and wrote out what a seller needs to know before a penalty or a block arrives. Below is a map of sections with clause numbers, the "For reference" page on the recent changes, the 45-day rule, the formula for the penalty on a late FBS order, the grounds for blocks and the conditions for closing an account.

In short: the current revision of the offer agreement took effect on 1 September 2026, and you can download it from your profile in the seller portal under "Offer agreements" or from WB's direct link. From 31 August there are new deadlines for handing over an FBS order (24 hours, 120 at the limit) and an hourly penalty for being late, and from 1 September clause 9.11 on blocks has been rewritten. For worsened terms in the 18 positions of clause 7.2 WB has to warn you 45 days ahead, for everything else 7 days ahead or the next day.

Which offer clause covers your situation: navigator and late FBS order penalty

Pick a situation and the navigator names the section and clause and explains it in practice. Below is the calculator of the penalty for a late FBS handover under the new hourly formula.

Where to find the Wildberries offer agreement and which revision is in force

The offer agreement sits in the seller portal: click the account name in the top right corner of the portal, pick "Offer agreements" in the profile window and press "Download offer agreement". The same place shows the effective date and the list of changes against the previous version. The "Offer agreement archive" tab holds every revision since 23 March 2022 (the WB instruction "How to work with the offer agreement", updated 27 August 2026). There is a way in without logging in as well: WB keeps the PDF of the current revision at a direct link, and that is the copy we went through.

The current revision took effect on 1 September 2026. Its first page is called "For reference". It lists the clauses that take effect later than the publication date under the 45-day rule. Those are 4.3.1, 4.4, 12.7 and clause 14 of the penalty schedule from 31 August, 9.11 from 1 September, 13.16 from 31 August. If you are looking for what changed in the new offer agreement, start with this page and not with the news.

The document changed many times over 2026 and sellers get lost in the numbers. Going by reviews from other services, the revision of 20 March rebuilt payouts, No. 94 took effect on 29 April (selleru.ai, 2026), No. 98 from 7 July (selleru.ai), then came the changes of 13 and 20 July on logistics and payouts (sellermate.io), the revision of 17 August and the current one from 1 September. We deliberately leave out the number of the current revision: the PDF itself carries no number, and services count differently in the news. Go by the effective date, it is in the seller portal and on the first page of the document.

What took effect on 31 August and 1 September 2026

Six clauses, and four of them are about FBS. If you sell from your own warehouse, the September offer agreement changes three things for you: the deadline for handing over an order, the penalty for being late and the commission discount for speed. The rest is about blocks and exports.

Clause 4.3.1 fixes the deadline for handing over an FBS order: 24 hours from the moment the order appeared on the portal, with a hard limit of 120 hours. For an oversized product the deadline is set by the date in the assembly task. Clause 4.4 brings in the formula for the late penalty, and there is a separate section with a chart on it below. Clause 12.7 adds a carrot: hand the order over within 13 hours and the seller warehouse coefficient cuts the commission by 5 percentage points, within 18 hours by 3.5. Clause 14 of the penalty schedule ties the late penalty to the same formula. The same place now has a penalty for failing to provide information about a reserved product within 120 hours. That is double commission, no less than 100 ₽ and no more than 10,000 ₽ per unit.

The section on blocks, clause 9.11, has been rewritten completely: three forms of block, eight grounds for a product card, deadlines for reviewing appeals. Clause 13.16 describes the export support service, and WB publishes its price in "News". For most stores in Russia that is a reference line for now.

How many days ahead WB has to warn you about a change to the offer agreement

For worsened terms in the 18 positions of clause 7.2 WB has to notify you at least 45 calendar days ahead, and the changes take effect on the 46th day. Anything that did not make the list takes effect under clause 7.2.1. By default on the seventh day after the news item. In six days if the calculation of costs or penalties changes. And the very next day if a rate changes. The automatic recalculation of rates under clause 7.4 applies from the moment of publication.

The list of 18 positions is worth reading once in full, because it is exactly what WB counts as a worsening. The first half is about money. New penalties and increases to old ones. New grounds for blocks and longer unblocking times. A rise in the value of X in the commission formula. A rise in the base rates for storage, delivery, return delivery and delivery to a pickup point. A rise in the cost of warehouse handling and disposal, a rise in the minimum CPM, CPO and CPC in promotion. Worse payout deadlines under clauses 5.5–5.7.

The second half is about deadlines and volumes. A longer inbound acceptance on FBW and a shorter window to object to the report. Measurement rules that raise the chance of a check. A shorter deadline for handing over an FBS order. The introduction of a storage period and a shorter period of fixed rates. A shorter window to object to a return report and fewer cubic metres in a single return request.

The practical meaning is simple. If a note about a penalty, a rate or a deadline shows up in the portal's "News", you have a month and a half before it takes effect, and that is your time to recalculate prices and logistics. That is how it went with the September clauses: for 4.3.1 and 4.4 to take effect on 31 August, the notice had to be out no later than the middle of July, which matches the July news about the offer agreement. The notice, under clause 7.3, is published as a news item with the content of the changes or as the text of the contract with the edits included.

How to read the offer agreement: a map of sections and clauses

Across 100 pages the document is built as a rulebook rather than a contract, and the numbering throws you. After section 8, "Final provisions", come sections 9, 10 and 12 inside it. Section 18 "does not apply". Section 11 on inbound acceptance starts on page 45. So it is easier to find the clause you need on a map than by searching for the word "penalty": that word appears hundreds of times.

Four sections cover almost every question a seller has. Section 4 is about the duties under each model: FBW, FBS, DBS, DBW, including order handover deadlines. Section 5 is about price, the weekly report and payouts, and we went through it in the article on Wildberries payouts. Section 9 inside the eighth is about product cards, documents, penalties and blocks, and that is where clause 9.10.6 sits with the cap on penalties as a share of turnover, which we wrote about in the article on Wildberries penalties for sellers.

Inbound acceptance by unit count takes 10 working days, seven days to object to the acceptance report, three working days to object to the return report, a limit of three cubic metres per return request through a pickup point.

The commission lives in section 12. The formula goes like this: commission rate = X + Y − Z − platform discounts. X comes from the category table, Y is added by the options you pick in the rate builder, Z is subtracted by your seller level. The commission never drops below 1%. The X table itself is not part of the offer agreement, it is published on the rates page, and its September snapshot across 5,989 subjects is in the article on the Wildberries commission by category.

What a late FBS order costs under the new formula

From 31 August the penalty for handing over an FBS order late is counted by the hour. The formula: penalty = retail price × hours late × Ko. The coefficient Ko is 0.3% an hour when the order is handed over within 30 hours of the order coming in, 0.35% up to 36 hours and 0.45% beyond that, all the way to the limit of 120 hours. Lateness is counted from the 24-hour mark. For an oversized product and the "Delivery WB" model the formula is simpler: 0.1% of the price for every hour past the deadline in the assembly task.

On a product at 3,000 ₽ it looks like this. Handed over after 30 hours: 6 hours late × 0.3% = 1.8% of the price, 54 ₽. After 36 hours: 12 × 0.35% = 4.2%, 126 ₽. After three days: 48 × 0.45% = 21.6%, 648 ₽.

At the limit of 120 hours the penalty reaches 43.2% of the price, 1,296 ₽, and that is already more than the commission and the logistics together. The first day of lateness costs less than every day after it, because the coefficient rises in steps, so being a couple of hours late barely hurts while being late over a weekend eats half the margin.

Against this formula the same revision puts clause 12.7: hand the order over within 13 hours and the commission on that sale is 5 percentage points lower, within 18 hours 3.5 points lower. For a store with a 20% commission and 5 million ₽ a month of FBS turnover, the gap between "we ship in 13 hours" and "we ship by the end of the first day" is up to 250,000 ₽ of commission a month. The acceptance rules for comparison: the late penalty is charged under a report that WB draws up unilaterally (clause 9.10.2), and you can contest it through support under clause 9.10.4 by pointing at the size being disproportionate.

When WB can block a product card or an account

From 1 September a block is described in clause 9.11 in three forms: a block on a product card, a block on part of the portal's functionality and a block on the account. Deleting the account is a separate and extreme measure under clause 9.11.3. You listed a banned product more than twice. You committed a crime using the portal and there is a court verdict. You created a threat to the safety of customers or to the running of the platform, including handing a banned product to a courier.

A card block has eight grounds, and the most common of them are about documents. You did not provide a declaration, a certificate, a state registration certificate or a registration licence for a medical device. You did not answer a rights holder's claim or could not prove that no rights were infringed.

A separate ground appeared for sellers who went over the card limit and did not pay for the service that raises it, and for sole proprietors and the self-employed who lost their status in the state register or their right to the tax regime. If a card was blocked over documents or rights, under clause 9.11.7 WB can close off the creation of new cards with the same brand in the same category, and without a brand across the whole category.

An appeal to unblock under clause 9.11.6 is reviewed within 30 days of receipt, with a possible extension of another 15 if extra information is needed. The condition people forget: in the appeal you have to pick the right subject for the reason of the block, otherwise the clock does not start. There is a quiet block as well, through clause 8.3. A year with no sales at all and no inbound supplies to the warehouse gives WB the right to withdraw from the contract. First a warning, then after 30 days with no activity a notice of withdrawal and deletion of the account.

What to do if WB is holding your goods or you are closing your account

Section 20 lets WB hold your goods at the warehouse over an overdue debt. Ten working days after the notice they start selling them to customers at a discount off your retail price. The discount is 0% at a sell-through of up to 120 days, 10% up to 365, 20% up to 730 and 30% beyond that. The price holds for 14 days and is then recalculated from scratch, and WB recovers the commission it did not get as liquidated damages. The only way out of this regime is written into clause 20.4: change the retail price in the seller portal, and the sale goes by the usual rules.

Closing the account of your own accord is not simple either: section 23 demands nine conditions at once, the portal checks them automatically and shows a list of obstacles when something does not match. The longest of them: take the goods out of the warehouse or bring stock to zero, then sit through 21 calendar days with no movements on the goods. After the termination agreement is signed the account is deactivated, the data is kept for three years, and within that period you can come back for a licence fee with everything restored except payment details and added users. After three years it is a fresh registration only. The licence fee is not returned on termination, and the WB instruction says so outright.

FAQ

Where do I find the Wildberries offer agreement for sellers? In the seller portal: the account name in the top right corner, the "Offer agreements" section, the "Download offer agreement" button. The same place has the effective date, the list of changes and the archive of revisions since 23 March 2022. Without logging in, the PDF of the current revision is available at WB's direct link on static-basket.

Wildberries offer agreement 98, 97, 94: which revision is in force? Revision numbers are not printed in the document itself, they are counted by services and news outlets, which is why they disagree. The revision in force took effect on 1 September 2026, so go by the date in the seller portal and on the first page of the PDF.

What is an offer agreement for sellers and how does it differ from a contract? It is the contract: the single document of the agreement between the seller and Wildberries, according to the WB instruction. It is accepted by paying the licence fee, you cannot change its terms from your side, and WB makes changes under section 7.

How do I find out what changed in the new offer agreement? The first page of the PDF, "For reference", lists the clauses that take effect later under the 45-day rule. The full list of changes against the previous version is published in the "Offer agreements" section of the seller portal, with short announcements in "News".

Are there penalties in the offer agreement? The formula for a penalty is there only for a late FBS order (clause 4.4), the rest of the amounts are moved into the annex "Penalty schedule" linked from clause 9.10.1, and the schedule in force is dated 14 August 2026. The cap on penalties as a share of turnover is described in clause 9.10.6.

What happens if I do not accept the new offer agreement? No separate acceptance is required: the changes take effect on the deadlines of section 7, and carrying on working on the portal counts as consent. If you do not agree with the terms, what is left is termination under section 23.