Wildberries penalties 2026: list, FBS cancellation, how to dispute

What the penalty for a seller-cancelled Wildberries order is: double the item's commission, capped at 50% of the price and 10,000 ₽ when the delivery rating is below 95%, at 3,000 ₽ when it is higher; then a timing coefficient from 0.8 to 1.6. An 8,000 ₽ item with a 25% commission costs 1,600 to 6,400 ₽ in penalty. Only a cancellation on zero stock is free. Work out your own order in the calculator below.

Wildberries penalties get discussed as a list of horror stories: 25,000 ₽ for the wrong category, 50,000 ₽ for promising a gift in exchange for a review. The lists are accurate and useless to your wallet. We pulled the weekly reports of one store across 30 weeks of 2026: out of 220,700 ₽ in penalties, 82% came from a single item that other reviews put on the last line. Below is the table of amounts from the WB help page dated 2 September 2026, the cancellation penalty worked out by delivery rating, the detail rows behind it and the three places to look for penalties.

In short: for an FBS order the seller cancels, WB charges double commission capped at 3,000 or 10,000 ₽ with a timing coefficient of 0.8–1.6. For a return nobody collected from the pickup point, 10 ₽ a day per unit from the fourth day. The amount sits in the line-item detail of the report in the "Total penalty amount" column, the reason in the "Types of deliveries, penalties and WB adjustments" column. An order that lands on zero stock is cancelled with no penalty.

What the penalty for cancelling a Wildberries order is: calculator by price, commission and rating

Enter the item price and commission, pick the delivery rating and the moment of cancellation. The calculator shows every step of the formula: commission, doubling, cap and timing coefficient, and the total matches the 'Total penalties' column in the report detail.

What Wildberries penalises sellers for in 2026

The full list in the WB help centre runs to more than thirty items. Below are the eleven that apply to an ordinary store on FBW and FBS. The rare ones, like jewellery UIN codes and veterinary documents in the Mercury system, we left out. The amounts and offer agreement clauses come from the help page "Penalties, deductions and other charges for sellers", updated on 2 September 2026.

The mechanics are the same for the whole list. WB sends a penalty notice first, and three days later the amount lands in the report. Those three days are your window to remove the cause: fix the dimensions in the product card, collect the return from the pickup point. The dimensions penalty, for example, is charged on every unit ordered and stops the day after you fix the card, but it runs for no longer than 30 days.

Your sales model decides which items can hit you at all. A seller on FBW cannot cancel an order, but answers for short supply against the supply plan and for moving the date. A seller on FBS does not ship inbound supplies, but gets the whole "unfulfilled order" group: cancellation, auto-cancellation after 192 hours and shipment delay. Most of those cancellations start with stock in the seller portal that is out of date, and how to keep it straight we covered in our article on stock at WB warehouses.

How much an FBS cancellation costs the seller

The most common search is "Wildberries penalty for a seller cancelling an order". The help page answers: double the commission on the product, a minimum of 10 ₽ for a manual cancellation and 100 ₽ for an auto-cancellation, a maximum of 10,000 ₽ per unit. But the formula has three steps, and the first two depend on your delivery rating, not on the product.

Step one is the cap. Below a 95% rating the penalty equals double the commission, but no more than 50% of the price and no more than 10,000 ₽. At 95–97% the commission still doubles, but the cap drops to 3,000 ₽. From 97% up they take single commission, no more than 3,000 ₽. Step two is timing. Cancelled within the first 18 hours of the order: coefficient 0.8. From 18 to 72 hours: 1.0. After 72 hours: 1.4. The order cancelled itself because it was never shipped: 1.6.

Take a product at 8,000 ₽ with a 25% commission. Double commission is 50%, or 4,000 ₽. A seller below 95% who cancels on the fourth day pays 5,600 ₽. A seller at 97% who cancels the same evening pays 1,600 ₽. Three and a half times apart on the same order.

There is one free cancellation: the order landed on zero stock. If the goods are physically gone and you zeroed the stock in the portal, but the order slipped through anyway, cancel it. No penalty is charged, and the help page says so outright. Everything else, "the customer asked" included, goes through the formula.

Which penalty actually eats the money

We took 30 weekly reports from a store connected to Parus Seller, from 2 February to 30 August 2026. Turnover over the period was 36.4 million ₽, around 5.2 million a month. Penalties came to 220,700 ₽, or 0.6% of sales. In 13 weeks there were no penalties at all, in 15 they stayed within 300–11,400 ₽. And two weeks produced 180,050 ₽, 82% of the whole sum.

We took the March peak apart line by line. That week WB blocked a batch and sent 3,380 units back to the seller at a pickup point. 1,175 of them sat there longer than three days, and each one collected 70 ₽: 1,175 rows with the same reason, "Paid storage of returns at a pickup point for more than 3 days", 82,250 ₽. Not cancellations, not dimensions. Returns nobody collected.

The rate from the help page: the first three days a return sits at the pickup point free, from the fourth day it is 10 ₽ a day per unit. On one unit that is pennies, 70 ₽ over a week. But returns arrive in batches: at 1,175 units a week costs 82,250 ₽ and a month would cost 317,250 ₽. And if you never collect the goods, they leave the warehouse for disposal.

The conclusion is the same for FBS and FBW: watch the "Customer returns" section in the seller portal, not the list of penalties. A return you find out about a week late already costs more than the logistics on it.

Where a seller can see Wildberries penalties

There are three places, and they show different things.

1. The WB Partners portal → Finance → Financial reports → weekly report → "Line-item detail". The amount is in the "Total penalty amount" column, the reason in the "Types of deliveries, penalties and WB adjustments" column, the grounds in the "Justification for payment" column. Penalties for a wrong HS code on marked goods and for jewellery specifications sit apart, under "Other deductions". How to read the rest of the columns we went through in our article on the weekly Wildberries report.
2. The finance API. In the report detail (the sales-reports/detailed method) the penalty is the penalty field, the reason is bonusTypeName, deductions are the deduction field. In the list of reports the same amounts go by penaltySum and deductionSum. That is how every analytics service sees penalties, and it needs a token with the "Finance" category.
3. The "Returns" tab in Parus Seller. The "WB penalties" line next to return logistics, paid acceptance and other deductions for the period, with the products returned most often alongside.

One trap runs through all three: deductions and penalties are different columns. In our store's August report "Other deductions" came to 44,035 ₽, and not a rouble of it was a penalty: three rows of "Transfer to the borrower's balance to pay loan interest". If you took a loan from WB, the interest lands here and cuts your payout just as penalties do. Before you write to support asking what the penalty is for, check that you are looking at the "Total penalty amount" column.

How to dispute a penalty and what "liability is limited" means

The penalty is charged under the offer agreement the seller accepted at registration, so the thing to argue about is the fact of the breach, not WB's right to charge for it. You file from the portal through the support section with evidence: a photo of the packed product on scales and against a tape measure for dimensions, video of the order being packed for substitutions and wrong contents, a screenshot of zeroed stock for cancellations. In our experience there is no point arguing about returns at a pickup point: the arrival date and the collection date are recorded in the system, and the three free days are written into the rates.

There is a built-in limiter too. Four breaches in the list carry the note "The seller's liability is limited": cancellation by the seller, cancellation by the customer because of a delay, short supply and moving a supply date. Their total over 31 days cannot exceed a share of your turnover, and past that cap every further penalty of the same kind costs 0.01 ₽.

For a store turning over 800,000 ₽ a month the cap on cancellations works out at 60,000 ₽. That is not a free pass: mass cancellations pull the delivery rating down, and with it the cap rises on every next cancellation. But if your warehouse broke down and auto-cancellation wiped a hundred orders, you work the penalty out from this table, not from "100 × 6,400 ₽".

Penalties arrive after the fact and spread across weeks, which is why almost nobody adds them up by hand. Parus Seller pulls the reports over the API and shows penalties, deductions and return logistics for every period and product, and counts net profit after them. First two months free with promo code PARUS60, no card required: sign up and connect your seller portal. The token is created by the account owner and revoked in one click.

FAQ

What is the penalty for a seller cancelling an order on Wildberries under FBS? Double the commission on the product, from 10 ₽ to 10,000 ₽ per unit, with a 3,000 ₽ cap from a 95% delivery rating up and a timing coefficient: 0.8 in the first 18 hours, 1.0 up to 72 hours, 1.4 later, 1.6 on auto-cancellation. An order on zero stock is cancelled free.

Where do you see Wildberries penalties as a seller? In the line-item detail of the weekly report: the "Total penalty amount" column for the sum and "Types of deliveries, penalties and WB adjustments" for the reason. Over the API those are the penalty and bonusTypeName fields. In Parus Seller it is the "WB penalties" line on the "Returns" tab.

Are Wildberries penalties for sellers legal? They are a contractual penalty under the offer agreement the seller accepted at registration and its "Liability of the parties" section. What you can dispute is the fact of the breach, through support with evidence, and four of the breaches are capped against turnover.

What is the Wildberries penalty for dimensions? From 100 to 10,000 ₽ for every unit ordered of a product whose real packed size is bigger than the card says. It runs until you fix the card, for 30 days at most. Fix it today and it stops tomorrow.

Is there a penalty for cancelling a supply on Wildberries? Yes, on FBW: cancelling or moving the date less than 72 hours ahead costs 5 ₽ for every product in the supply, short supply costs 5 ₽ for every unit not delivered, up to 25,000 ₽. Both fall under the 31-day turnover cap.