The Wildberries seller contract is the WB offer agreement, and from 1 October 2026 version No. 102 is in force. The contract is concluded the moment you pay the 5,000 ₽ licence fee (clause 2.6 of the offer agreement). A seller can end it at any time with the "Close account" button, but only after nine conditions from clause 23.2 are met. The longest of them is 21 calendar days with no stock movement. By our count at least 25 days pass from the last return at the pickup point to closing the account.
There is no paper contract with Wildberries: there is a text of about a hundred pages that WB changes on its own. We went through it from signing to the last payout, and every deadline comes with its clause number.
In short: the WB contract is concluded by paying 5,000 ₽, with no paper signature. The seller leaves it on their own via "Settings", WB only under clause 8.3: a year without sales and supplies or a gross violation. Before closing you have to withdraw the money, return goods from the warehouse and wait 21 days with no movement. Account records are kept for 3 years.
How the Wildberries contract is concluded
The Wildberries contract is concluded without a signature: you register, pass the check and pay the 5,000 ₽ licence fee. Under clause 2.6 of the offer agreement the contract is concluded from the moment of that payment.
Before payment WB checks the seller under government decree No. 768 of 20.06.2026 and against state registers (clauses 2.2, 2.3). Your tax ID is confirmed by a transfer from your account, the identification payment (clause 2.4). If registration is approved, it counts towards the licence fee. If refused, the money is returned and WB publishes the reasons in the "Documents" section (clause 2.5).
| Step | Offer clause | What to know |
|---|---|---|
| Seller check | 2.2, 2.3 | matched against state registers and open sources |
| Identification payment | 2.4 | returned if registration is refused |
| Licence fee 5,000 ₽ | 2.6 | from this minute the contract is concluded |
| Return addresses | 11.2.2 | choose right after signing, otherwise payouts stop (clause 5.9) |
| Contract confirmation on request | 2.7 | accession statement in WB's form within 5 days (clause 5.9) |
Source: WB offer agreement No. 102 from 01.10.2026, sections 2, 5.9, 11.2
Pickup points for returns have to be chosen right after registration, and a WB request for a signed statement has to be closed within 5 days. Otherwise WB may stop payouts without notice until the breach is fixed (subclause 1 of clause 5.9).
The fee itself is not refunded when the contract ends, the WB instruction says so directly. How it is credited as promo bonuses for ads is covered in the article Wildberries for sellers.
What you accept when you agree to the offer
By agreeing to the offer, the seller instructs WB to make deals with customers in the seller's name and at the seller's expense (clause 3.1). This is an agency scheme: WB accepts payment, deducts its amounts and transfers the rest. The counterparty today is RVB LLC, tax ID 9714053621 (clause 1.5), which took over the rights under old contracts with Wildberries LLC on 5 August 2024.
| Clause | What it says | What it means for the seller |
|---|---|---|
| 3.4 | Irrevocable offer to buy out goods | WB may buy your goods, except food |
| 3.5 | The seller reads the portal regularly | you follow the portal news, not WB |
| 6.9 | Netting in the report | fines and services are deducted from revenue automatically |
| 7.1 | Unilateral changes | consent is not asked, changes take effect on section 7 deadlines |
| 8.1 | Correspondence only via the portal | an email without a copy in the portal does not count |
| 8.12 | Assignment of claims | a debt to WB can be passed to a third party without your consent |
Source: WB offer agreement No. 102 from 01.10.2026
Change deadlines work as a ladder: 45 days for worsened terms from the clause 7.2 list, at least 15 days for the rest, the next day for improvements. A chart of these deadlines and a review of version No. 102 are in the article on the Wildberries offer agreement 2026. You cannot stay on the old version, so disagreeing with the new one only means leaving the contract.
We wrote out the deadlines of both parties from the offer, and the picture is lopsided. For objections to a return act the seller has 3 business days, for comments on a report 14. WB answers a claim about a fine within 15 days, other claims within 30. If the seller misses their deadline, the act or report counts as agreed.
Who can end the Wildberries contract and when
Under clause 8.2 either party can withdraw from the contract, but on different terms. The seller leaves whenever they like, on their own initiative. WB may withdraw only on the grounds of clause 8.3: a year of inactivity, a gross violation from clause 9.11.3 or cases provided by law.
A year of inactivity means not a single sale from your own warehouse and not a single supply to a WB warehouse. Then WB sends a warning, and you have 30 days to sell something or ship a supply (clause 8.3.1). If you miss it, WB notifies you of withdrawal from the contract and deletes the account.
For a violation the contract ends with a single notice, without the 30 days. There are three grounds: listing prohibited goods more than twice, a crime committed through the portal and confirmed by a court, and a threat to customers or the platform, for example false details at registration (clause 9.11.3).
Blocking under clause 8.4 only suspends the contract, and WB must warn about it 3 days ahead (clause 9.11.15). What WB blocks and fines for is covered in the article on Wildberries fines for sellers.
How to close a Wildberries store: steps and deadlines
You can close a Wildberries store only in the seller portal: "Settings", "Seller details", "Close account" (clause 23.1). The portal checks the nine conditions of clause 23.2 and, if any fail, shows a list of obstacles (clause 23.4).
The scale counts from the Monday when the last batch reached your pickup point: the offer does not fix how long it travels from the warehouse. Collect it on day three, and the 21 days with no movement end on day 24, the button becomes available from day 25. The report for that week arrives by day 14 (clause 5.5), is approved on day 21 (clause 5.6), and the request for the last money can be filed from day 22. File it before closing: the transfer arrives no later than day 31 (clause 5.7), holidays shift the deadline.
Steps:
- Stop supplies and sales from your own warehouse, wait for the last orders to be delivered.
- Close customer return requests and file a request to return goods from the WB warehouse.
- Collect the goods from the pickup point within 3 days and zero FBS stock in the portal.
- Do not change your phone number in the 5 days before closing and do not start a card transfer.
- Withdraw the money, pay off any negative balance and sign the termination agreement.
After the agreement is signed the account is deactivated by a full block of access (clauses 23.6, 23.7), and the records are kept for 3 years (clause 23.8). Within that period you can come back for a new licence fee, and everything is restored except payment details and added users (clause 23.9.1).
What happens to goods in the WB warehouse when the contract ends
Goods in the WB warehouse stay yours, but you cannot close the account while they are there. They have to be returned, passed to another seller together with the card, or disposed of if defective. If WB ends the contract, you must accept and remove the goods within the period WB sets (clause 8.2), and the offer gives no specific number of days.
| Method | Offer clause | Terms |
|---|---|---|
| Return via a pickup point | 11.2.4 | up to 3 m³ per pickup point in a request, the excess goes to the warehouse at your cost, oversized goods are not returned via pickup points |
| Collect from the pickup point | 11.2.3, 11.2.3.1 | 3 days free, up to 7 days with a fine of 10 ₽ a day per unit |
| Not collected within 7 days | 13.4.1 | the goods go to the warehouse and are disposed of at your cost |
| Card transfer with stock | 13.7.2, 13.7.5 | stock at the average price over 365 days minus 40% or lower, the recipient confirms within 14 days |
| Defective goods | 13.4.5 | the "Refuse defective goods" button: disposal without a return to a pickup point |
Source: WB offer agreement No. 102 from 01.10.2026, sections 8, 11.2, 13.4, 13.7; the 10 ₽ daily fine under clause 29 of the penalty schedule
The most expensive mistake on the way out is an uncollected return: a fine of up to 40 ₽ per unit, and on day eight disposal at your cost. The return tariffs themselves are calculated in the article on Wildberries returns.
A card transfer pays off when there is a lot of stock and a buyer for it, but until it is complete you cannot close the account. Keep clause 4.10 in mind too: non-buyouts, orders the customer refused, go back to the WB warehouse, so stock can reappear after you have filed the return request.
How to get your money after the contract ends
Money after termination does not arrive on its own: you have to withdraw it before closing the account, it is the first condition of clause 23.2. The last week closes with a report, the report is approved after 14 days, and after your request WB transfers the money within 7 business days if the amount is at least 500 ₽ (clauses 5.5–5.7).
The last reports have almost no sales, but they carry return logistics and storage until removal. All of it is netted against revenue (clause 6.9), and if deductions are larger, the difference has to be paid within 10 business days. Otherwise the second closing condition, no debt to WB, is not met.
An overdue debt is dangerous: under section 20 WB may hold the goods and after 10 business days sell them at a discount of up to 30%. So pay off the debt first, then order the return. How to read the report and file a request is covered in the article on Wildberries payouts to sellers.
What to do if something goes wrong with the contract
Any dispute under the contract starts with a pre-trial claim in "Support", category "Pre-trial claims" (clause 8.9). On fines, blocks, rating and search position WB answers within 15 calendar days, on the rest within 30. If you cannot agree, the dispute goes to the Arbitration Court of the Moscow Region.
| Situation | Offer clause | What to do |
|---|---|---|
| An inactivity warning arrived | 8.3.1 | within 30 days sell one unit from your own warehouse or make a supply |
| The "Close account" button is unavailable | 23.4 | open the list of obstacles and clear them one by one |
| You disagree with a return act | 11.2.1 | reasoned objections within 3 business days |
| You disagree with a report | 5.6 | comments within 14 days from the day after the week ends |
| The report went negative | 6.9 | pay the difference within 10 business days |
| The account was blocked | 9.11.14 | a restoration request, answer within 30 days |
| You disagree with a fine or a block | 8.9 | a claim, answer within 15 days |
Source: WB offer agreement No. 102 from 01.10.2026
Keep everything in the portal: under clause 8.1 only correspondence through the portal is legally significant.
FAQ about the Wildberries contract
Where do I get the contract with Wildberries? The contract is the offer agreement: in the portal click the account name in the top right corner, section "Offer agreements", button "Download offer agreement". There is no paper contract, on WB's request the seller signs an accession statement (clause 2.7).
How do I end the contract with Wildberries? Via "Settings", "Seller details", "Close account". The portal checks the nine conditions of clause 23.2, then the termination agreement opens. Once signed, the account is deactivated.
How do I close a Wildberries store if goods are left in the warehouse? File a return request and collect the goods from the pickup point within 3 days, or pass the cards with stock to another seller. Until stock is zeroed, the close button will not work.
Is the licence fee refunded when the contract ends? No. And if you come back within 3 years after closing, you will have to pay it again (clause 23.9).
